WAM Logistics SMS/MMS Privacy Policy

1. Information We Collect

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We may collect the following information when you engage with us via SMS or other communication channels:

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• Personal Information: Name, phone number, email address, company name, and job title.

• Communication Details: Message content, opt-in preferences, and related interaction history.

• Transactional Data: Shipment information, tracking details, and service-related updates.

• Technical Information: Device type, carrier, and time/date stamps related to text message delivery and interactions.

 

2. How We Use Your Information

 

We use your information to:

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• Send service-related updates about shipments, deliveries, or account activity.

• Provide customer support and resolve inquiries.

• Deliver marketing messages only when you have explicitly opted in.

• Improve our services and enhance your overall customer experience.

• Comply with legal and regulatory requirements, including A2P 10DLC rules.

 

We do not sell or share your personal information with third parties for their own marketing purposes.

 

3. SMS/MMS Messaging and Consent

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By opting in to receive SMS/MMS communications from WAM Logistics, you agree to receive messages related to:

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• Shipment tracking and status updates.

• Account notifications or service-related alerts.

• Occasional marketing or promotional offers (only with separate opt-in consent).

 

Consent Details:

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• Message frequency will vary based on your activity and preferences.

• Standard message and data rates may apply.

• You may opt out at any time by replying with STOP to any message.

• You may request help by replying with HELP.

 

4. How to Opt Out or Manage Preferences

 

You can control your SMS communications by:

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• Replying STOP to cancel messages.

• Replying HELP for assistance.

• Contacting us directly at hq@wamlogistics.com or 586-500-7926 to update preferences or request deletion of your information.

 

Once you opt out, we will confirm your opt-out status via a final message and will no longer send further texts unless you opt back in.

 

5. Data Security and Retention

 

We take reasonable steps to protect your information, including:

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• Secure storage using encryption and access controls.

• Limiting access to personal data to authorized personnel only.

• Retaining data only as long as necessary for business and legal purposes.

 

6. Sharing of Information

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We may share your data only in the following situations:

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• With Service Providers: To deliver services such as text message delivery, shipping updates, or technical support.

• For Legal Compliance: When required by law, regulation, or legal process.

• With Your Consent: When you explicitly authorize us to share your information.

 

7. Children’s Privacy

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Our services are not directed toward individuals under the age of 13, and we do not knowingly collect information from children.

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8. Updates to This Policy

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We may update this Privacy Policy periodically. When changes are made, we will:

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• Update the “Effective Date” above.

• Notify you via email or text message if significant changes occur.

 

9. Contact Us

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For questions about this Privacy Policy or your data:

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WAM Logistics
Website: https://wamlogistics.com
Email: hq@wamlogistics.com
Phone: 586-500-7926
Mailing Address: 111 S Rawles St, Romeo, MI 48065

 

10. A2P 10DLC Compliance Statement

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WAM Logistics adheres to A2P 10DLC messaging guidelines by:

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• Obtaining explicit consent prior to sending SMS/MMS messages.

• Providing clear opt-out instructions in every message.

• Maintaining accurate records of customer consent.

• Ensuring message content is relevant, transparent, and non-deceptive.